Where is my parcel?

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.

You can also check your tracking information in your Souve account.

If your parcel is in transit, the tracking page should show the latest available movement through the courier network. In some cases, the first scan may take a little time to appear.

If your tracking has not updated for an unusually long time, please review the related help articles:

• My tracking link is not active yet. What should I do?
• My tracking information is not updating. What should I do?
• My parcel is marked as delivered, but I have not received it. What should I do?