My parcel is marked as delivered, but I have not received it. What should I do?

First, check around the delivery address, any designated safe place, and the courier tracking page for delivery notes. Please also ask members of your household, neighbours, reception or concierge whether they accepted the parcel.

If you still cannot locate it, contact us through our contact form as soon as possible. Include your order number, the email address used for the order and a short description of the situation.