My parcel is marked as delivered, but I have not received it. What should I do?

If your parcel is marked as delivered but you cannot find it, we recommend taking the following steps first:

• Check around your delivery address carefully, including any safe place where the parcel may have been left.
• Ask members of your household, neighbours, building reception, or concierge if they accepted the parcel on your behalf.
• Review the courier tracking page for any delivery notes.

If you still cannot locate the parcel, please contact us at hello@souve.eu as soon as possible.

To help us review the situation quickly, please include:

• your order number,
• the email address used for the order,
• and a short description of the issue.