How do I update my account information?
Sign in to My Account to update supported account details, such as your personal information, saved addresses and password.
How does Souve protect my account?
Souve uses website, account and payment safeguards intended to protect customer information and shopping activity.
What should I do if I notice unauthorised activity?
Change your password immediately and review your recent orders and account details.
How do I manage my newsletter preferences?
You can update available marketing preferences through My Account .
What can I do in my Souve account?
In My Account , you can access supported features for managing your shopping activity, including: viewing your order history and available order status information...
How do I delete my account?
Use the account-deletion option in My Account , where available.
What is the Souve AI Chat Assistant and how can it help me?
The Souve AI Chat Assistant is designed to help you find answers more quickly and guide you through common support topics.
How do I submit a claim?
Submit a claim through My Account or, if you ordered as a guest, through our contact form .
What should I do if my product is damaged or faulty?
Submit a claim through My Account or our contact form .
