What should I do if my parcel arrives with damaged packaging?

If your parcel arrives with visibly damaged packaging, we recommend inspecting the contents as soon as possible.

If the products inside are unaffected, no further action may be needed.

If anything appears missing, damaged, or affected by the condition of the parcel, please contact us at hello@souve.eu and include:

• your order number,
• clear photos of the outer packaging,
• clear photos of the shipping label,
• and photos of the item or items concerned.

This helps us review the issue and determine the appropriate next step.