What remedies are available for a successful claim?

If your claim is accepted, the solution will depend on the nature of the issue and the circumstances of the case.

Where appropriate, the available remedies may include:

• repair,
• replacement,
• price reduction,
• or refund.

If a replacement is requested, it can only be offered where the item is still available.

The exact remedy applied in a given case will be determined in line with the applicable legal framework and the practical circumstances of the order.