My tracking information is not updating. What should I do?

It is not unusual for tracking updates to pause temporarily while a parcel moves between courier hubs.

A lack of new scans does not always mean there is a problem. In many cases, tracking resumes once the parcel reaches the next checkpoint in the network.

We recommend:

• checking the tracking page again later,
• allowing additional time during weekends or busy periods,
• and reviewing whether the parcel is still within the expected delivery window.

If your tracking remains unchanged for an unusually long time and your parcel has not arrived, please contact us at hello@souve.eu.