What should I do if my product is damaged or faulty?

If your product arrives damaged or develops a fault, please submit a claim through your Souve account or via our contact page.

When contacting us, please include:

• your order number,
• a short description of the issue,
• and clear photos if available.

Photos are often helpful and may speed up the assessment, although they may not be required in every case.

Once we receive your claim, we will review the issue and advise you on the next step.