How do I submit a claim?

If you would like to submit a claim regarding a product purchased from Souve, you can do so in one of the following ways:

• through your Souve account,
• or through our contact page.

To help us review your claim efficiently, please provide:

• your order number,
• a clear description of the issue,
• and, where relevant, photos showing the product and the defect.

In some cases, additional information may be needed before we can assess the claim fully.

Claims are reviewed in accordance with the applicable legal framework, and we aim to handle each case as quickly and carefully as possible.