What is your returns policy?

You can notify us that you wish to return an eligible item within 14 days of receiving your order.

Register the return through My Account. If you ordered without an account, submit the request through our contact form.

Please wait for the return instructions before sending the parcel. Returns are normally arranged through our return partner, Global24, using a local courier and an indicated drop-off point. We do not currently offer collection from your address.

Souve covers return shipping when you use the method provided in our instructions. Independently arranged shipping is not reimbursed unless agreed with us in advance.

You may inspect an item as you would in a physical store. You may be responsible for any reduction in value caused by handling beyond what is necessary to check its nature, characteristics and fit. Please include all tags, accessories and packaging available to you.

Some statutory exceptions may apply to particular products. Full details are available in our Terms & Conditions.

Direct exchanges are not available. To receive another item, size or variant, place a new order separately.