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Delivery

12
  • What delivery options are available?
  • How much does delivery cost?
  • How long will delivery take?
  • Where is my parcel?
  • My tracking link is not active yet. What should I do?
  • My tracking information is not updating. What should I do?
  • My parcel is marked as delivered, but I have not received it. What should I do?
  • Can I change my delivery address after placing an order?
  • Do you ship internationally?
  • Why was my order split into several parcels?
  • Why were different orders shipped in one parcel?
  • What should I do if my parcel arrives with damaged packaging?

Orders

10
  • How do I place an order?
  • What happens after I place an order?
  • Can I cancel my order?
  • Can I change my order after placing it?
  • What if a product is out of stock after I order?
  • What if I receive the wrong item?
  • Why did a product disappear from my cart?
  • Why did the price of a product change?
  • Do you offer business orders and invoices?
  • Do you sell outlet or returned-condition items?

Payment

6
  • What payment methods are available?
  • When will I be charged for my order?
  • Is it safe to shop on Souve?
  • How is payment handled for combined orders?
  • Do you offer gift cards?
  • What happens to my gift card when I return items?

Returns

11
  • What is your returns policy?
  • How can I return my order?
  • Can I return items from multiple orders in one parcel?
  • Which carrier can I use to send my return?
  • Do I need to include any documents inside the parcel?
  • Can I exchange a product?
  • When will I receive my refund?
  • How will I receive my refund?
  • Who pays for return shipping?
  • Do you provide return labels?
  • Will the original delivery cost be refunded?

Discount Codes & Gift Cards

7
  • How do I use a discount code?
  • Why isn’t my discount code working?
  • Can I use more than one discount code?
  • Can I add a discount code after placing an order?
  • How do discount codes work on sale items?
  • What happens to my discount after a return?
  • How do Souve gift cards work?

Terms, Privacy & Policies

7
  • Terms & Conditions
  • Privacy Policy
  • Cookie Policy
  • How can I request a copy of my personal data?
  • Who can shop at Souve?
  • Do you sell to businesses?
  • Where can I find your legal policies?

My Account

10
  • How do I create a Souve account?
  • How do I reset my password?
  • How do I update my account information?
  • How does Souve protect my account?
  • What should I do if I notice unauthorised activity?
  • How do I manage my newsletter preferences?
  • Can I shop without creating an account?
  • What can I do in my Souve account?
  • How do I delete my account?
  • What is the Souve AI Chat Assistant and how can it help me?

Claims

7
  • How do I submit a claim?
  • What should I do if my product is damaged or faulty?
  • What should I do if something is missing from my parcel?
  • What should I do if my parcel arrives damaged?
  • What remedies are available for a successful claim?
  • Can I get a replacement item?
  • How long does it take to review a claim?

About Souve

5
  • How can I contact Souve?
  • Accessibility
  • Where can I follow Souve?
  • Partnerships & collaborations
  • Company Data

How do I delete my account?

You can delete your account directly through your Souve account, where this option is available.

Before deleting your account, please keep in mind that you may lose access to certain account-related features, such as order history visibility within the account environment.

Deleting your account does not remove data that must be retained where required by applicable law.

For information about personal data rights, please refer to our privacy-related help articles and legal policies.

Contact Us

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