What is your returns policy?
You can notify us that you wish to return an eligible item within 14 days of receiving your order .
Can I return items from multiple orders in one parcel?
Yes, items from more than one order may be returned in the same parcel when the return instructions allow it.
How do I send my return parcel?
After registering the return, you will receive instructions for the local courier service assigned through our return partner, Global24.
Do I need to include any documents inside the parcel?
We do not normally require a paper return form inside the parcel.
Can I exchange a product?
Souve does not currently offer direct exchanges through the return process.
When will I receive my refund?
We issue refunds without undue delay and within the applicable statutory deadline.
How will I receive my refund?
The refund is normally issued to the same payment method used for the original purchase, unless another method is required by law or agreed with you.
Who pays for return shipping?
Souve covers the cost of return shipping when you use the return method provided in our instructions.
Do you provide return labels?
After your return has been registered, we will provide the shipping information required for the assigned local courier.
