How can I return my order?

Submit a return request through My Account. If you placed the order without an account, use our contact form.

We do not include a paper return form in the parcel.

After registration, wait for the instructions before sending anything. Returns are normally handled through Global24 and a local courier available in your country. You will receive the required label, QR code or other shipping details, together with information about the drop-off point.

Package the items securely and take the parcel to the indicated drop-off location. We do not currently offer door-to-door collection for returns.

Do not send products to the supplier, manufacturer, dispatch warehouse or the address printed on the original shipping label unless your return instructions specifically tell you to do so.

Keep the proof of postage and tracking details until the return and refund are complete.