How do I place an order?
To place an order with Souve: Add your chosen item or items to your basket.
What happens after I place an order?
After you place an order, you will receive an order confirmation email with your order number and purchase details.
Can I cancel my order?
Contact us through our contact form or the Souve AI Chat Assistant as soon as possible.
Can I change my order after placing it?
Once an order has been placed, we generally cannot change its products, sizes, colours, quantities, delivery details or payment details.
What if a product is out of stock after I order?
In rare cases, a product may become unavailable after your order is placed.
What if I receive the wrong item?
Contact us through our contact form as soon as possible.
Why did a product disappear from my cart?
Products in your basket are not reserved until your order is completed successfully.
Why did the price of a product change?
Prices may change over time due to: promotional campaigns, markdowns, stock updates, or pricing changes across regions or collections.
Do you sell outlet or returned-condition items?
Products sold by Souve are offered as new unless the product page clearly states otherwise.
