Where is my parcel?
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
My tracking link is not active yet. What should I do?
Tracking details may be created before the courier completes the first physical scan of the parcel.
My tracking information is not updating. What should I do?
Tracking updates can pause temporarily while a parcel travels between courier hubs.
My parcel is marked as delivered, but I have not received it. What should I do?
First, check around the delivery address, any designated safe place, and the courier tracking page for delivery notes.
Can I change my delivery address after placing an order?
Once an order has been placed, we cannot guarantee that the delivery address can be changed.
Which countries do you deliver to?
Souve delivers to supported countries within the European Union .
Why was my order split into several parcels?
An order may be divided into more than one parcel when products are dispatched from different warehouses or need to be handled separately for logistical reasons.
What should I do if my parcel arrives with damaged packaging?
Inspect the contents as soon as possible.
What delivery options are available?
Souve currently offers home delivery through selected courier partners.
