How do I submit a claim?
Submit a claim through My Account or, if you ordered as a guest, through our contact form .
What should I do if my product is damaged or faulty?
Submit a claim through My Account or our contact form .
What should I do if something is missing from my parcel?
First, check your shipping confirmations and tracking information, as products from different warehouses may arrive in separate parcels.
What should I do if my parcel arrives damaged?
Inspect the contents as soon as possible and keep the outer packaging until the case has been reviewed.
What remedies are available for a successful claim?
The appropriate remedy depends on the nature of the non-conformity and the applicable consumer rules.
Can I get a replacement item?
A replacement may be available if the claim is accepted and the same item is still in stock.
How long does it take to review a claim?
We aim to review claims as quickly as possible.
What is the difference between a return and a claim?
A return is used when an eligible product is not faulty but you want to withdraw from an online purchase within the applicable return period.
How long am I covered if a product is faulty?
For consumer purchases, the seller is generally responsible for a product's conformity with the contract for two years from delivery , subject to the applicable law...
