How do I submit a claim?

Submit a claim through My Account or, if you ordered as a guest, through our contact form.

Please provide:

• your order number
• a clear description of the issue
• photos showing the product and the problem, where relevant
• any other information requested for the assessment

We may ask for additional details or arrange return of the product if this is necessary to review the claim. Souve covers the reasonable costs of handling an accepted consumer claim.

Not sure whether you need a return or a claim? See What is the difference between a return and a claim?