How long am I covered if a product is faulty?
For consumer purchases, the seller is generally responsible for a product's conformity with the contract for two years from delivery , subject to the applicable law...
My parcel is marked as delivered, but I have not received it. What should I do?
First, check around the delivery address, any designated safe place, and the courier tracking page for delivery notes.
Can I change my delivery address after placing an order?
Once an order has been placed, we cannot guarantee that the delivery address can be changed.
Which countries do you deliver to?
Souve delivers to supported countries within the European Union .
Do you sell outlet or returned-condition items?
Products sold by Souve are offered as new unless the product page clearly states otherwise.
What payment methods are available?
The payment methods available for your order are shown at checkout and may depend on your country, currency, device and payment provider.
When will I be charged for my order?
Payment is collected immediately at the time of purchase .
