What should I do if something is missing from my parcel?
First, check your shipping confirmations and tracking information, as products from different warehouses may arrive in separate parcels.
What should I do if my parcel arrives damaged?
Inspect the contents as soon as possible and keep the outer packaging until the case has been reviewed.
What remedies are available for a successful claim?
The appropriate remedy depends on the nature of the non-conformity and the applicable consumer rules.
Can I get a replacement item?
A replacement may be available if the claim is accepted and the same item is still in stock.
How long does it take to review a claim?
We aim to review claims as quickly as possible.
How can I contact Souve?
The quickest way to contact Souve is through our contact form .
Company Data
SOUVE Szymon Machniak 14/7 Dunikowskiego Street 40-127 Katowice Poland NIP: 6343065999 EU VAT number: PL6343065999 REGON: 543748399 Customer service: hello@souve.eu...
Accessibility
Souve aims to make its online shopping and support experience accessible and usable for as many people as possible.
Partnerships & collaborations
For partnership, influencer, wholesale, media or other collaboration enquiries, contact us at hello@souve.eu .
What is the difference between a return and a claim?
A return is used when an eligible product is not faulty but you want to withdraw from an online purchase within the applicable return period.
